Refunds and Returns Policy
Thank you for choosing our herbal products. We are committed to providing you with high-quality products and exceptional customer service.
Refund Policy
We understand that results from herbal products may vary. We offer a flexible refund policy based on the principles of Sunnah e Nabvi (S.A.W). However, for us to best assist you, we require some information.
Refund Eligibility
To be eligible for a refund:
- Purchase within 30 Days: You must notify us within 30 days of receiving the product.
- Proof of Purchase: You need to provide either:
- Original packaging: Return the product in its original, unopened, and unused packaging.
- Solid Proof: If the original packaging is unavailable, provide pictures of the product or a record of your purchase from our database.
Refund Process:
- Contact Us: To initiate a refund, please contact our customer support team at [chmani4khan@gmail.com] or [Whatsapp].
- Fill Out Form: We will provide you with a refund request form to complete.
- Proof of Purchase: Submit the form along with either the original packaging or documented proof of purchase.
Refund Consideration:
Our team will review your request and consider the following:
- Extent of Usage: Refunds may be full or partial based on how much of the product you have used.
- Benefits Experienced: We prioritize customer satisfaction. If the product offered some benefit, the refund amount may be adjusted.
Possible Solutions:
Beyond refunds, our team may offer alternative solutions to ensure your satisfaction:
- Replacement Product: We may send you another pack of the purchased product.
- Free Gift: In some cases, we may offer a different product as a free gift.
Final Decision:
The final decision regarding the refund amount or chosen solution rests with our team.
Follow Up:
For further information or to track your refund status, please email us at chmani4khan@gmail.com.
Please note: This policy is subject to change at any time. We will update this page with any revisions.
We appreciate your understanding and cooperation.